Privacy Policy
POWERFLOW Control Technology (Zhejiang) Co., Ltd. is committed to protecting your personal data and respecting your privacy rights.
This Privacy Policy applies to all personal data collected by POWERFLOW Control Technology (Zhejiang) Co., Ltd. through our website, product inquiries, technical support channels, and business communications. By engaging with our services, you acknowledge the practices described in this document.
This policy is intended for business representatives, procurement professionals, engineers, and other individuals interacting with POWERFLOW in a professional capacity.
Who We Are
POWERFLOW Control Technology (Zhejiang) Co., Ltd. ("POWERFLOW", "we", "us", or "our") is a manufacturer of intelligent valve positioners and related industrial process automation products, headquartered in Zhejiang, China.
We supply products and services to valve manufacturers, EPC contractors, system integrators, distributors, and industrial end users in more than 30 countries and regions, including Europe, the Middle East, Russia, and Southeast Asia.
For the purposes of applicable data protection legislation, POWERFLOW acts as the data controller for personal data collected through our website and business operations.
(Zhejiang) Co., Ltd.
Zhejiang Province
Data We Collect
We collect personal data only when it is necessary for legitimate business purposes. The categories of data we may collect include:
- Full name and job title
- Business email address
- Phone and fax numbers
- Company name and address
- Inquiry and quotation details
- Order and delivery records
- Technical specifications submitted
- Correspondence history
- IP address and browser type
- Pages visited and session duration
- Referring URLs and search terms
- Device and operating system info
- Technical support requests
- Installation and commissioning data
- Warranty and complaint records
- Training participation records
We do not intentionally collect sensitive personal data (such as health information, political opinions, or biometric data) in the course of our normal business operations. If such data is inadvertently submitted, we will delete it promptly upon identification.
How We Use Your Data
POWERFLOW processes personal data for the following purposes:
Legal Basis for Processing
Where applicable data protection regulations require a legal basis for processing, POWERFLOW relies on the following grounds:
Data Sharing and Disclosure
POWERFLOW does not sell personal data. We may share data with third parties only in the following limited circumstances:
International Data Transfers
POWERFLOW operates internationally, serving customers in Europe, the Middle East, Russia, Southeast Asia, and other regions. In the course of our business, personal data may be transferred to and processed in countries outside your country of residence, including China.
Where personal data is transferred from the European Economic Area (EEA) or other jurisdictions with data transfer restrictions, we ensure appropriate safeguards are in place, which may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.
For customers in the European Union, we process data in accordance with the requirements of the General Data Protection Regulation (GDPR) to the extent applicable to our activities.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Order and transaction records | 7 years | Legal / financial compliance |
| Technical support records | 5 years | Warranty and service history |
| Business contact information | 3 years after last contact | Legitimate business interest |
| Marketing communication consent | Until withdrawn | Consent-based |
| Website analytics data | 26 months | Analytics purposes |
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide functionality, analyse traffic, and improve user experience. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences through your browser settings or our cookie consent interface. Note that disabling certain cookies may affect website functionality. For more information, please refer to your browser's help documentation.
Data Security
POWERFLOW implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected parties and relevant authorities as required by applicable law.
Policy Updates
POWERFLOW may update this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or regulatory requirements. The updated policy will be published on this page with a revised "Last Updated" date.
For material changes that significantly affect how we process your personal data, we will provide additional notice through appropriate channels, such as email notification to existing customers or a prominent notice on our website.
We encourage you to review this policy periodically. Continued engagement with our services following a policy update constitutes acceptance of the revised terms.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact us through the following channels:
If you are located in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities is available at ec.europa.eu/justice/article-29/structure/data-protection-authorities.